Managed services
Managed IT and cybersecurity that stops being a risk decision
Security is usually what blocks everything else. We run the day to day so adding something new is an operational choice, not a gamble. Fully outsourced, or alongside the team you already have.
What is included
Everything the day to day actually requires
Help desk
Unlimited remote support for your people, with on-site dispatch across metro Atlanta. One named account lead who knows your environment.
Network operations
24/7 monitoring, patching, backup verification and proactive remediation. Problems get fixed before they reach your inbox.
Security operations
Endpoint detection and response, email security and continuous threat monitoring, with documentation your insurer or funder can review. That includes data leaving the organization through AI tools, which is a monitoring concern and not only a policy one.
Cloud and identity
Microsoft 365 and Google Workspace administration, multi-factor enforcement and periodic access reviews. AI features are tenant settings. We configure what is switched on, for whom, and against which data, rather than leaving defaults in place.
Vendor management
We hold your carriers, licenses and renewals accountable so your team does not have to chase them.
Reporting
Quarterly business reviews in language your board, council or CFO already uses. Not a ticket export. Including a current record of which AI features are enabled across the estate, which boards and funders have begun to ask for.
Governance, inventory and measurement: AI advisory and governance →
The difference
Two models, and what each one covers
Most technology support is sold in one of two ways. The difference is not effort, it is scope.
| Criterion | Break-fix and ticket-based support | A managed partnership |
|---|---|---|
| Who owns strategy | Not part of the model. Work is scoped to the ticket in front of it. | A senior technology leader who has held the role, working to a roadmap reviewed quarterly. |
| How success is measured | Tickets closed and response time. | Whether the technology did what the business case said it would. |
| How you are billed | Per ticket, per project, per change. | Per user, per month, quoted before the contract. |
| Platform choices | Limited to what the provider already supports. | Follow your environment. We show you what we ruled out and why. |
| AI in your environment | Out of scope. | Inventoried and governed, with a current record of what is enabled across the estate. |
| Reporting | A ticket export on request. | A quarterly review in the language your board, council or CFO already uses. |
How we start
We talk to your team first
Before we touch the environment we sit down with the people running it. Documentation describes what was built. The team describes what it became, and that gap is where the risk lives. Occasionally a client asks us to plan a transition without involving the internal team. We will say plainly why that is a risk, because the knowledge you most need is held by the people you are not talking to. We can work that way if you require it. We will tell you what it costs first.
Coverage
What is watched, and when
Monitored continuously
Network, endpoints, backup, security events
Staffed hours
Monday to Friday, 7:00am to 7:00pm ET
Escalation
Critical incidents reach a person at any hour
Engagement models
Two ways to engage
Fully outsourced
We are your IT department. Help desk, operations, security and strategy, with a named senior contact who owns the relationship. Best for organizations with no dedicated technology staff.
Co-managed
Your team keeps the work closest to your business. We cover what is hardest to staff: 24/7 monitoring, security operations, after-hours coverage, and specialist project work. Best for a stretched internal team.
Who this fits
Sized for organizations where technology is critical but not the product
Roughly 25 to 500 users. Below that our model is usually more than you need. Above it, you likely want an internal team with us in a co-managed or advisory role.
Commercials
How pricing works
Managed IT is priced per user, per month. What moves the number is user count, number of locations, how much security is bundled in, and whether you carry compliance obligations such as HIPAA, CMMC, CJIS or NERC CIP. We quote before you sign rather than after discovery. The monthly fee covers the day to day: help desk, monitoring and security operations. Work outside that scope is quoted and approved by you before it starts, including emergency after-hours remediation, major rollouts, infrastructure overhauls, cloud migrations and compliance projects.
Request a quoteQuestions
What executives ask before they switch
Brainchild Technologies prices managed IT per user, per month. What moves the number is your user count, the number of locations you run, how much security is bundled into the agreement, and whether you carry compliance obligations such as HIPAA, CMMC, CJIS or NERC CIP. We quote before you sign rather than after discovery. Work outside the monthly scope, including emergency after-hours work, major rollouts and cloud migrations, is quoted and approved before it starts.
We run a structured transition rather than a hard cutover. We start by interviewing the people who have been keeping the environment running, because the knowledge that keeps a place working is rarely written down. Brainchild Technologies documents your environment, collects credentials, licenses and vendor contracts, and confirms backups and monitoring are live under our tooling before your incumbent stands down. Most transitions run in parallel for a short overlap period so nothing depends on goodwill from an outgoing provider. You keep ownership of your tenants, domains and data throughout.
Fully outsourced means Brainchild Technologies is your IT department: help desk, operations, security and strategy, with a named senior contact accountable for the relationship. Co-managed means your internal team keeps the work closest to your business and we cover what is hardest to staff, such as 24/7 monitoring, security operations, after-hours coverage and specialist project work. The delivery quality is identical. Only the boundary changes.
Response targets are written into your agreement rather than left to interpretation. Brainchild Technologies sets them by severity, so a site outage, a suspected security incident and a single password reset carry different commitments. Severity definitions and target times are agreed during scoping, based on your operating hours and what downtime actually costs you, then reported against every quarter.
Yes. Brainchild Technologies dispatches on-site support throughout the Atlanta metropolitan area, including Alpharetta, Brookhaven, Sandy Springs, Marietta and Decatur. Most issues resolve remotely, so on-site work concentrates on hardware, network cabling, new site builds and anything that genuinely needs hands on the equipment. Clients outside metro Atlanta are supported remotely, with on-site coverage arranged case by case.
Roughly 25 to 500 users. Below that, the Brainchild Technologies model is usually more structure than an organization needs, and we will say so. Above it, you likely want internal staff with us in a co-managed or advisory role rather than a fully outsourced arrangement. Compliance obligations shift that range, because a regulated 20-user organization can carry more work than an unregulated 100-user one.
Make technology decisions you can defend.
Tell us what is in the way. We will tell you honestly whether the answer is managed services, senior leadership, an AI governance framework, or a second opinion on a decision you have already made. Sometimes the answer is that you do not need us yet.